COVID-19 Update: We are open and still processing your orders. Please shop as normal online or contact us to discuss your requirements.
Read a letter from our Managing Director here.
COVID-19 Update: We are open and still processing your orders. Please shop as normal online or contact us to discuss your requirements.
Read a letter from our Managing Director here.

Supporting you every step of the way

We recommended customers take advantage of our range of after sales support services to maintain performance and reliability of the product and protect their investment. This ensures your systems continues to operate with minimum disruption and downtime.

Whether it is technical assistance with setting up the system we have supplied, or servicing your cables, we can help.

In our experience, copper cables need little servicing but fibre optic cables, especially those used outdoors, do. Due to the very small surface area of an optical end face, performance can be affected by a number of factors.

Sometimes it’s simply dirt on the connectors, which if not properly removed can inhibit some of the signal and worse can scratch the end-face of the connector and whatever is it mated to. Often there is enough headroom in fibre systems to allow for some loss, but eventually it’s too much and the link starts to fail to perform properly. This aside, accidents happen, connectors and even fibres can be broken under extreme stress.

No matter what the eventuality, we can help. Where repair work is required, we perform an assessment then provide a fault report with recommendations and costs.

Types and brands covered are LC/ST/FC/SC, Neutrik opticalCON, LC-MAX, IP-PRO, Expanded Beam, MTP.

Call us now on 01488 685800 or contact us to discuss your requirements.

What Can We Assist You With?

Techinical Support

Our technical team are here to help. Get in touch and we can advise and follow up with further information and a formal written quotation if needed. Contact us, save time and get the right solution.

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Case Studies

Don't take our word for it, find out what our customers think! We've worked on a wide range of projects with customers from different industries. Take a look at some of our case studies here.

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FAQ

We've put together a selection of the most frequently asked questions we respond to, including fibre and copper related questions and a useful A-Z glossary of technical terms.

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