COVID-19 Update: We are open and still processing your orders. Please shop as normal online or contact us to discuss your requirements.
Read a letter from our Managing Director here.
COVID-19 Update: We are open and still processing your orders. Please shop as normal online or contact us to discuss your requirements.
Read a letter from our Managing Director here.

Returns made easy

We hope that our products meet your expectations, but should there be any issues with your order then please contact us as soon as possible, following the instructions below.

HOW DO I CANCEL MY ORDER?

If the goods have already been dispatched:

No goods will be accepted without written authorisation and a returns number from Universal Networks. To proceed with a return, please phone our office on 01488 685800 and ask to speak to your Sales Account Manager.

If you do not have a Sales Account Manager, or if you are unsure of who that is, please phone into the office and someone will assist you.

If the goods have been dispatched to the customer, any order cancelled within 14 days may be returned as long as:

a) The period is less than 14 days since dispatch

b) The goods have not been used and all original packaging and contents are present

c) The goods and packaging have not been damaged or marked

d) The goods are returned within 7 days of approval by Universal Networks</blockquote>
Universal Networks shall be entitled to a re-stocking fee £10.00 or 25% of the value (whichever is greater.). Delivery charges will not be refunded. Credit card charges for both the sale and the credit, where applicable, will be deducted from the credit amount.

Exceptions:

Made to order cables/custom cables.  Whether the goods have or have not yet been dispatched, cancellation of order or return of cables and associated refund will be discretionary.

What Can We Assist You With?

Techinical Support

Our technical team are here to help. Get in touch and we can advise and follow up with further information and a formal written quotation if needed. Contact us, save time and get the right solution.

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Case Studies

Don't take our word for it, find out what our customers think! We've worked on a wide range of projects with customers from different industries. Take a look at some of our case studies here.

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FAQ

We've put together a selection of the most frequently asked questions we respond to, including fibre and copper related questions and a useful A-Z glossary of technical terms.

Learn More

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