How Does the AT Warranty Process Work?
As standard, all Allied Telesis products (apart from iMAP & iMG) have 2 years warranty, which is upgradeable to 5 years through online registration of the product with Allied Telesis. This needs to be done within 30 days and we have found often clients neglect to do this, so we now do this on our client's behalf.
If a fault occurs within the warranty period you can process an RMA online or call Allied's Customer Services - contact numbers can be found here.
Online RMA: The first step is to create an account with the Allied Telesis Support Centre, please click this link and fill in your contact details and choose a username and password.
After you have submitted your signup information you will be taken to a new screen, click on "Submit a Question or RMA Request" and fill in the relevant fields, including information about the product and the product's serial number (if you cannot find the equipment's serial number please give us a call on 01488 685800 and we can provide these for you.) If you need to request a RMA please ensure "Yes" is selected next to the "RMA Request" field.
A member of the Allied Telesis team will be in contact with you directly, they will troubleshoot the equipment to ascertain if the kit is faulty and thus needs a RMA. If a RMA is required the dedicated RMA Department will contact you within 2 business days with your RMA details. If you need to check the status of your request at any time after your RMA request is logged by visiting the My Support Centre on the Allied Telesis website.
Telephone RMA: Alternatively, you can call to speak to the Allied Telesis Customer Services department for Europe by calling 0844 800 7698 and they can start the RMA process with you.
Please note if your equipment is DOA within 30 days of purchase an advance replacement will be available however proof of purchase is needed. For further information please click on these links Request an RMA or the RMA Policy for Europe, Middle East and Africa on the Allied Telesis website.