Terms and Conditions

Welcome to the Universal Networks website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Universal Networks' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Universal Networks' or ‘us' or ‘we' refers to the owner of the website whose registered office is: Universal Networks UK Limited, Charnham Lane, Hungerford, Berkshire, RG17 0EY. Our company registration number is 4609481. The term ‘you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

a) The content of the pages of this website is for your general information and use only. It is subject to change without notice.

b) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

c) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

d) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

e) All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

f) Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

g) From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

h) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Delivery

Next day delivery is offered as standard Monday-Friday for goods that are in stock and shipping to the UK Mainland, excluding the Scottish Highlands. If you are placing an order after 3pm please phone into the office on 01488 685800 to confirm availability and that we are able to despatch your goods the same day.

Delivery Charges to UK - Mainland (GB)

Standard Delivery Next Working Day (weekdays) £9.95

Pre 12:00 Delivery (weekdays) £17.95

Pre 10:30 Delivery (weekdays) £19.95

Pre 09:30 Delivery (weekdays) £24.95

Pre 12.30 Saturday £40.00

Definition of UK - non-Mainland

Isle of Man (IM), Northern Ireland (BT), Channel Islands (GY and JE), Scilly Isles (TR21), Western Scottish Isles (HS), Orkney (KW), Shetland Isles (ZE) and all BFPO locations.

If your delivery location falls outside of the UK - Non Mainland after placing an order on our website, Universal Networks will contact you via e-mail or telephone to confirm the total cost of the order including delivery to your desired destination. We will then discuss payment options with you via email or telephone.

Alternatively please phone us on 01488 685800 to request a formal quote for shipping to your desired destination.

Prices quoted for carriage, insurance and freight are for a single consignment to a single address.

Any times quoted for dispatch are to be treated as estimates only and we reserve the right to deliver part orders without penalty. Whilst every endeavor will be made to meet these estimated times for dispatch, we shall not be liable for failure to dispatch within the time quoted.

Any damage to goods in transit should be notified to the carrier upon delivery and to us within 2 days of receipt and the goods held for inspection to enable a claim to be made on the carrier. The risk of loss and/or damage to the goods supplied by us shall pass to the Customer when they are delivered to the Customer or to any other destination on behalf of the Customer.


Specification and Warranty

Goods will be supplied to the manufacturer's standard specification unless otherwise stated. In the case of defective goods the manufacturer's warranty period and terms will apply. No goods may be returned without Universal Networks providing RMA authorisation.

 

Returns Procedures

No goods shall be returned without written authorisation and a Returns Number from Universal Networks. To obtain a Returns Number you will need to contact your Sales Account Manager.

 

Cancellation of Order

If you wish to cancel an Order, please contact our Office via telephone on 01488 685800 or contact your Sales Account Manager as soon as possible

Universal Networks shall be entitled to claim £10.00 or 10% of the value (whichever is greater) of any order cancelled after 24 hours from our receipt of an order provided the goods have not been despatched to the customer.

If the goods have been despatched to the customer any order cancelled within 14 days may be returned as long as:

a) The period is less than 14 days since dispatch

b) The goods have not been used and all original packaging and contents are present

c) The goods and packaging have not been damaged or marked

d) The goods are returned within 7 days of approval by Universal Networks

Universal Networks shall be entitled to charge £10.00 or 25% of the value (whichever is greater.) Delivery charges will not be refunded. Credit card charges for both the sale and the credit, where applicable, will be deducted from the credit amount.

*For made-to-order cables, the cancellation of order or return of any cables and associated refund will be discretionary.

 

Payment for Trade Accounts

Customers of established and agreed credit terms are permitted 30 calendar days (unless otherwise agreed in writing by Universal Networks) from the date of invoice for payment.

In addition, we understand and will exercise our statutory right to interest under the Late Payment of Commercial Debts (Interest) Act 1998 if it is not paid according to the agreed credit terms should it be necessary to enforce legal action to recover any monies owed not paid according to the agreed credit terms, the Customer shall be liable for all and any legal costs incurred by us in this process.

The ownership of all goods shall remain with us until payment in full for goods and services supplied by us has been made.

 

Quality Policy

Universal Networks provides solutions for fibre optic and copper based networking infrastructures. Offering a comprehensive range of quality products, our knowledgeable and technically trained staff provide personal advice and practical solutions to meet networking requirements, from cable assemblies to fully configured systems. In partnership with many of the industry's leading technology companies Universal Networks provides active networking products, fibre optic and copper cabling, on site network maintenance and consultancy.

The goals of the company are to achieve a high level of customer satisfaction at all times, to continually improve our company performance, while offering our customers cost effective, innovative solutions. Our policy provides a framework for establishing and reviewing these objectives.

Universal Network staff have been selected for their skills and knowledge, and we recognise and support their on-going training and learning. In addition, the effective application of the Universal Networks Quality Management Manual, which satisfies the requirements of ISO9001:2008, is maintained and continuously improved through proactive involvement of all staff. Effective communication, training, internal and external audit, and management review are all fundamental to the success of the business.

Through continuously reviewing the suitability, and improving our processes and procedures, we ensure efficiency and quality at all levels and stages of our business. Our client list, repeat orders and continued profitability are a measure of the extent to which we are able to satisfy our clients. It also ensures continuity for the future of our business.

Ultimate responsibility for the success of the business rests with the Managing Director. In recognising the importance of quality management and business improvement, a Quality Systems Manager has been appointed who has the responsibility for all matters associated with the maintenance and continual improvement of the quality management system.

It is a condition of employment that all staff follow the agreed processes and procedures and apply the highest principles of quality and good business practice at all times.

Eddie Hing, Managing Director, 1st March 2010

 

Privacy Policy

Universal Networks regards the lawful and correct treatment of personal information as very important to successful operations and for maintaining confidence between ourselves and those with whom we deal. We therefore make every effort to ensure that personal information is treated lawfully and correctly.

We need to collect a range of personal information in order to operate. This includes current, past and prospective employees, suppliers, clients and others with whom we communicate. This information supports the administration of contracts. In addition, we may occasionally be required to collect and use information of this kind to provide business data to our partners. This personal information is dealt with properly, however it is collected, recorded and used - whether on paper, computer, or recorded on other material. It is treated in all respects according to the principles of the Data Protection Act 1998. These principles state that personal data must be:-

1. fairly and lawfully processed;

2. processed for limited purposes and not in any manner incompatible with those purposes;

3. adequate, relevant and not excessive;

4. accurate and kept up-to-date;

5. not kept for longer than is necessary;

6. processed in line with the data subject's rights;

7. kept secure;

8. not transferred to a country which does not have adequate data protection laws.

Our purpose for holding personal data and a general description of the categories or people and organisations to whom we may disclose is listed in the Data Protection register. A copy can be obtained from the Information Commissioner's Office.

In order to meet the requirements of the principles, our internal procedures ensure that we:-

• observe the conditions regarding the fair collection and use of personal data;

• meet our obligations to specify the purposes for which personal data is used;

• collect and process appropriate personal data only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements;

• ensure the quality of personal data used;

• apply strict checks to determine the length of time personal data is held;

• ensure that the rights of individuals about whom the personal data is held, can be fully exercised under the Act;

• take appropriate security measures to safeguard personal data;

• ensure that personal data is not transferred abroad without suitable safeguards.

Where we collect any sensitive data (e.g. racial or ethnic origin, political opinions, religious beliefs, physical or mental health, sex orientation, details of any offence and court proceedings, etc. ), we will take appropriate steps to ensure that we have explicit consent to hold, use and retain such information.

Eddie Hing, Managing Director, 11th September 2007

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Universal Networks

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Universal Networks UK Limited, Charnham Lane, Hungerford, Berkshire, RG17 0EY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Universal Networks and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Universal Networks. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Universal Networks takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

Copyright

This website and its content is copyright of Universal Networks UK Limited - © Universal Networks 2011. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

 
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