Computer Network Support Services

All computer network maintenance companies can provide you with break-fix services. This means that when a piece of network equipment goes wrong, it is replaced within a specified amount of time. For small, non-critical computer networks this can be a cost-effective solution, however, problems on business critical networks are not simple to resolve and demand a higher level of service support. Slow response times and other delays to computer network users often prove frustrating and indicate underlying infrastructure issues.

Our computer network support service approach is to work with you from the moment you report any network fault to identify the problem and provide a resolution. A 24hr UK based support service desk provides network support with fully qualified and multi-vendor accredited engineers available at all times.

Not Just 'break fix'

• a commitment to the restoration and ongoing sustainability of your network

Manned 24 x 7 Service Desk

• Telephone access to engineering expertise as standard with all contracts - available for those 'how to' questions

Fixed SLAs as well as Response SLAs

• Ensure the restoration of your network in the shortest possible time

Many Service Level Options

• Enables you to tailor a support service that meets your particular business needs

Single Point of Contact/Escalation

• Ownership of the problem until resolution

One contract end date and pro-rata additions

• Makes management of contract renewals easier

Support for new and legacy equipment

• Looking after your entire network under one contract