How do I cancel my order?

If you wish to cancel an Order, please contact our Office via telephone on 0844 846 0440 or contact your Sales Account Manager as soon as possible

Universal Networks shall be entitled to claim £10.00 or 10% of the value (whichever is greater) of any order cancelled after 24 hours from our receipt of an order provided the goods have not been despatched to the customer.

If the goods have been despatched to the customer any order cancelled within 14 days may be returned as long as:

a) The period is less than 14 days since dispatch
b) The goods have not been used and all original packaging and contents are present
c) The goods and packaging have not been damaged or marked
d) The goods are returned within 7 days of approval by Universal Networks

Universal Networks shall be entitled to charge £10.00 or 25% of the value (whichever is greater.) Delivery charges will not be refunded. Credit card charges for both the sale and the credit, where applicable, will be deducted from the credit amount.

For made-to-order cables, the cancellation of order or return of any cables and associated refund will be discretionary.